My Reasons - Private Policy

Effective Date:01 January 2025

At My Reasons Weight Loss Buddy ("we," "us," or "our"), we are committed to protecting your privacy and ensuring a safe and secure online experience. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or use our online friendship service ("the Service," "Platform," or "Website"). By using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services. This information may include:

a. Personal Information You Provide When you create an account or interact with our services, we may collect the following personal information:

Account Information: Name, email address, phone number

Communication Information: Text-based messages exchanged with companions or other users, feedback, and preferences.

Payment Information: Credit card details, billing address, and payment history (if you subscribe to paid services).

Demographic Information: Gender, location, and other details you choose to share to tailor the experience to your needs.

b. Information We Collect Automatically When you access our Platform, we may automatically collect the following types of information:

Device Information: Type of device, operating system, IP address, browser type, and device identifiers.

Usage Information: The pages you visit, interactions within the platform, and time spent on the Platform.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze how our Platform is used. Cookies are small text files that are placed on your device to help the Platform recognize you and remember your preferences.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including the following purposes:

Provide Services: To facilitate and manage text-based communication, offer companionship, and provide emotional support based on your preferences and needs.

User Communication: To communicate with you about your account, the status of services, and to send important service-related updates.

Personalization: To personalize your experience, such as recommending companions, tailoring content, or adjusting interactions based on your preferences.

Payment Processing: To process payments for any paid services or subscriptions, and to send billing-related information.

Customer Support: To respond to your inquiries, troubleshoot issues, and offer assistance with your account or services.

Improve Services: To analyze usage patterns and improve the functionality, design, and security of the Platform.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processors, cloud storage providers, and analytics partners. These providers are required to handle your information in accordance with applicable laws and our instructions.

With Companions: In order to provide companionship services, your account information and the messages exchanged between you and your assigned companion may be shared with them, as necessary. Companions are trained to maintain confidentiality and respect user privacy.

For Legal Compliance: We may disclose your personal information if required by law, such as to comply with a subpoena, court order, or legal process, or to protect the rights, property, and safety of My Reasons Weight Loss Buddy (Pty)Ltd, our users, or the public.

With Your Consent: We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in optional surveys or promotions.

4. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account or request to have your personal data removed, we will retain certain information for a period as required by law or for legitimate business purposes (such as fraud prevention).

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using encryption, secure servers, firewalls, and other security technologies to safeguard your data. However, no security system is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include the ability to:

Access Your Information: Request a copy of the personal information we hold about you.

Correct or Update Information: Request that we correct or update inaccurate or incomplete information.

Delete Your Information: Request the deletion of your personal information, subject to certain exceptions (such as legal retention requirements).

Opt-Out of Marketing Communications: You can opt out of receiving marketing emails or notifications by following the unsubscribe instructions in those communications.

Withdraw Consent: If we rely on your consent to process certain types of data, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Information"on the contact us page.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

8. Third-Party Links and Services

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to those websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any updates to this Privacy Policy on this page, along with the updated "Effective Date." Your continued use of the Platform after any changes to the Privacy Policy constitutes your acceptance of those changes.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at contact details provided one you sign up.